Welcome to our Privacy Policy
The Cinder Parlour respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our restaurant and offline poker room. We are a real-world venue in Melbourne, Australia, offering seasonal dining and in-person Texas Hold'em tournaments.
Our poker activities are strictly chips-only table allocations; no money, wagering, or online gambling is involved. This policy applies to information collected through our website, phone bookings, and in-person interactions.
Our Commitment to Transparency
We believe in clear and honest communication about data practices. This policy is written in plain language to help you understand your rights and our responsibilities. We regularly review our privacy practices to ensure compliance with Australian privacy laws. If you have questions, you can contact us using the details provided at the end of this policy.
Information We Collect
We collect information that you voluntarily provide when making a booking, reserving a poker table, or contacting us. This may include your name, email address, phone number, and any dietary requirements or seating preferences.
- Booking details: date, time, party size, and special requests.
- Poker table reservations: your name and contact information, and your preferred tournament time.
- Communications: any messages you send to us via email or phone.
- We do not collect payment information because poker is chips-only and dining payments are handled securely in person.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, and pages visited. This helps us improve our site and understand how visitors interact with our content. We use cookies and similar technologies; see our Cookie Policy for details. This information is aggregated and does not directly identify you.
How We Use Your Information
We use your personal information to manage bookings, communicate with you about your reservations, and provide a personalized experience at our venue. Specifically, we use your information to:
- Confirm and manage dining reservations.
- Reserve poker tables for Texas Hold'em tournaments.
- Respond to your inquiries and provide customer support.
- Send you updates about events or promotions, if you have opted in.
- Improve our website and services based on usage patterns.
Legal Basis for Processing
We process your personal information based on your consent, the necessity to perform a contract (e.g., a booking), or our legitimate interests in operating our business, provided those interests do not override your rights. You may withdraw consent at any time by contacting us. We do not use your information for automated decision-making or profiling.
Sharing Your Information
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, managing bookings, or sending communications. These providers are contractually obligated to protect your information and use it only for the services we request. Examples include email service providers and website analytics tools.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Legal Disclosures
We may disclose your information if required by law, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others. This includes responding to lawful requests from government authorities.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, restricted access to personal information, and regular review of our security practices.
- All data is stored on secure servers with encryption in transit.
- Access to personal information is limited to authorized staff who need it to perform their duties.
- We do not store payment card details because all payments are processed in person.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it. Booking records are typically kept for 12 months, after which they are deleted. You may request deletion of your information at any time, subject to legal obligations.
Your Rights
You have the right to access, correct, or delete your personal information held by The Cinder Parlour. You may also object to or restrict certain processing activities, and request a copy of your data in a portable format.
- To exercise any of these rights, please contact us using the details provided below.
- We will respond to your request within 30 days, as required by Australian privacy law.
- You may also lodge a complaint with the Office of the Australian Information Commissioner if you believe your rights have been violated.
Opting Out of Marketing
If you have opted in to receive marketing communications, you can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process your opt-out request promptly.
Children's Privacy
The Cinder Parlour is a venue for adults, and our services, including the poker room, are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child, we will delete it promptly. Parents or guardians who believe their child has provided us with information should contact us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on this page and update the 'Last Updated' date at the top. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below. We are happy to assist you.
- [email protected]
- +61255501234
- 12 Ember Lane, Melbourne VIC 3000, Australia
We aim to respond to all privacy-related inquiries within 5 business days.